I need to assemble a system for tickets – i found a website of ticketing solutions from a company called Toptix, and I wonder how could It work with Basecamp?

Anybody ever used it or done something similar?

I of course talk about the one in basecamphq.

That will work, but you have to use their site and go by their system/rules. I personally just checked out the very nice API docs for basecamp and tied it into a simple form my work setup for ticketing. In addition to saving in our db and emailing employees, it also attaches a wildcard e-mail address that when replied to processes through a php script and saves comments to the original message saved into basecamp w/ the creation of the ticket. pretty simple…just you’ll need root access most likely unless you have a good shared host that lets you point e-mail addresses at php scripts.

Here’s my original forum thread:
http://forum.37signals.com/basecamp/forums/2/topics/6077

HTH